Appointments

To request a routine appointment in the next 7 days:

• Use our online consultation form Monday to Friday from 8am. All routine consults will be responded to within 48 working hours.
• Call us Monday to Friday, between 8am and 6:30pm on 020 346 4672
• Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
• Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we may ask for further information. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Use our online consultation form Monday to Friday from 8am. 
• For all urgent consultation requests we will aim to contact patient the sameday. 
• Call us Monday to Friday, between 8am and 6.30pm on 020 346 4672
• Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we may ask for further information. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you are at risk or in danger but unable to speak but still able to call 999, press 55 when prompted and your call will be transferred to the police. The police will usually be able to find your location. If you don't press 55 or respond, your call could be ended.

British Sign Language (BSL) speakers can make a video call to 999.

Deaf people can use 18000 to contact 999 using text relay.

To cancel your appointment:

• Use your NHS account (via the NHS website or NHS App)
• Using the GP online system – eConsult
• Call us Monday to Friday 8am to 6.30pm on 020 3435 4672
• reply CANCEL to your appointment reminder text message
• fill in our Appointment Cancellation Form

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice on 020 3435 4672 as early as possible from 8am.

For other ways to contact us click the link below:

Each practice within your PCN is allocated a set number of appointments where registered patients can be seen outside of their GP practice hours. 

Hub telephone appointments will be available 6.30pm—8pm Monday to Fridays and face to face appointments between 9am and 5pm on Saturdays subject to availablility.

For more info click the link below:

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

The NHS App gives you a simple and secure way to access a range of NHS services. Download the NHS App on your smartphone or tablet via the Google play or App store. You can also access the same services in a web browser by logging in through the NHS website.

You must be aged 13 or over to use the NHS App. You also need to be registered with a GP surgery in England or the Isle of Man. Find out more about who can use the NHS App.

Find out more About the NHS App - NHS

Common minor illnesses and injuries:

• NHS symptom checker

Mental Health

• Mental Health Self-help - NHS

Pharmacy advice:

• Find a local pharmacy
• What can a pharmacy help with?

Dental advice:

• NHS dental services

Self referrals:

• Self referrals and referral portal
• Referrals - Keats Group Practice

Finding your nearest A&E or minor injury unit:

Find another local minor injuries unit