NHS Friends and Family Results

  • Thinking about your GP practice overall, how was your experience of our service?

    • Answer Total
      Very Good 33
      Good 4
      Neither Good Nor Poor 0
      Poor 0
      Very Poor 1
      Don't Know 0

  • What you had to tell us

    We asked... "Can you tell us why you gave that response?"

    Comment Date
    Post box entry: Dr Radia is always a star - listens carefully. responds responsibly and is a courteous person. The surgery is terrific, clearly informative and most accessible. The receptionists are lovely! Monday 22 June 2026
    Post box entry: 19.3.26 - I have seen Dr Soffair twice. The service provided is simply exceptional. she is most solicitous and has a lovely manner, and is particularly conscientious. Monday 22 June 2026
    Post box entry: Easy to get through on phone. Reasonable waits for appointment. Pleasant and helpful team. Monday 22 June 2026
    Post box entry: I have always found the people working at reception to be wonderfully helpful! Thank you for going above and beyond. Monday 22 June 2026
    Is there a way you can encourage mobile patients to use the stairs when going up to the first floor? One small gap in your otherwise excellent practice. Monday 22 June 2026
    Post box entry: 11.4.26 - Very calm under pressure by some very difficult patients. Monday 22 June 2026
    Post box entry: 11.03.2026 - I think the receptionists are wonderful. Always have been, Dr Scott saw me and she is wonderful too. Monday 22 June 2026
    Post box entry: April 26 Pap smear nurse was great & reception 5* Monday 22 June 2026
    Post box entry: 09.04.26 - I don't know how to thank the doctors and all the staff here enough. I don't come here, only for my health. Sometimes when I feel that things are not going well in my life. I come here because it feels like your care and kindness make my life a little better again. I am truly grateful for everything you do. My special thanks to Sara and Heather. Monday 22 June 2026
    Excellent. I have been with Keats Group Practice for over 25 years. The quality of the GPs, the staff and care is extraordinary. If I have had an urgent medical issue, the triage system works well and I get a call, or if an emergency an appointment fast. Thank you all at the practice so much. Saturday 30 May 2026