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Coronavirus Public Health Update – 25.02.2020

Advice for Travellers' Returning to the UK within the last 14 days from:- 

Wuhan or Hubei Province China

Any other parts of China

Thailand

Japan

Republic of Korea

Hong Kong

Taiwan

Singapore

Malaysia

Macau

Or since February 19th from:

Vietnam

Laos

Cambodia

Myanmar

Northern Italy (areas above a line drawn between Pisa, Florence and Rimini but not including these)

If you have developed symptoms of cough or fever or shortness of breath (however mild), you should immediately:

- Stay indoors and avoid contact with other people as you would with the flu

- Call NHS 111 to inform them of your recent travel to the area

Do not attend a GP appointment or your GP Practice.

Visit the NHS Website - www.nhs.uk for more information 


Same Day Access Appointments

From Monday, 2nd September 2019, our new system for patients who need a same day appointment will commence, as outlined below.

Patients wanting to book a same day appointment to see a doctor should call the surgery on (020) 3435 4672.
The receptionist will take details so that the duty doctor can call the patient back.

The duty doctor on that day will telephone the patient and clinically triage the call, which will result in either:

  • Managing the patient’s query / queries over the telephone, or
  • Booking a face-to-face appointment for the patient to be seen on the same day by a doctor, nurse or health care assistant, or
  • Booking a face-to-face appointment for the patient to be seen on another day by a doctor, nurse or health care assistant (or direct the patient to book this with reception), or
  • Booking a telephone appointment for the patient with a doctor

The aims of our new system are to:

  • Improve how our same day appointments are booked, prioritising these according to clinical need
  • Ensure that patients are booked into the most appropriate type of appointment slot for their needs
  • Offer more telephone appointments with doctors as an alternative to a face-to-face consultation, when this may not be clinically required or preferred by the patient

These changes have come about following an in-practice analysis of the effectiveness of our current appointment system, and changing demands placed on general practices as well as in the NHS.

Should you have any questions or comments about our access system, please speak to one of our reception staff.

The practice team will be regularly reviewing the approach we are taking, and continue to strive to provide the best care we can for our patients.

Thank you,
Dr. Anish Radia and Dr. Jonathan Sheldon (GP Partners)
Donna Joseph (Practice Manager ) 

___________________________________________________________________________________________________________________________

Blood test booking at Royal Free Hospital

Information for patients From 21 November 2019, the Royal Free Hospital, part of the Royal Free London NHS Foundation Trust, adult blood test service will be by appointment. This leaflet sets out how you can book a blood test at the Royal Free Hospital.

How can I book a blood test?

You can book your blood test online from 1 November 2019, for appointments on and after 21 November 2019. This is a free booking service.

Please follow the steps below to book your test online:

1. Go to: www.royalfree.nhs.uk/adult-blood-tests and click on the link to the booking system

2. Select your appointment type.

3. Choose the time you would like to come in.

4. Register your details (please note that you will only have to do this the first time you book a blood test and you can use the same log-in details if you need to book another test later).

What do I do if I cannot book my blood test online?

If you are unable to book your blood test online, please call the trust to make your appointment on: 020 7443 9757 (Monday to Friday, 8am to 5pm). Normal call charges will apply.

What are the opening hours for the blood testing service?

The opening times remain as:

7.30am to 5.30pm, Monday to Friday

8am to 1pm, Saturdays

Other blood test services at the Royal Free London

We also provide blood test services at Barnet Hospital and Chase Farm Hospital. For more information on how to book an appointment at one of these locations, please visit our website: www.royalfree.nhs.uk/bloodtests

More information

For more information about blood test services at the Royal Free London NHS Foundation Trust, please visit: www.royalfree.nhs.uk/bloodtests

Your feedback

If you have any feedback on this leaflet or for a list of references, please email: rf.communications@nhs.net.

Alternative formats

This leaflet is also available in large print.

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