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Comments & Complaints

We aim to give a friendly and professional service to all our patients. However, if you have any concerns or suggestions about any aspect of our service, please let us know by either speaking or writing to our Patient Services Manager, Maxine Lawson or Practice Manager, Donna Joseph who will be happy to help.  

Further information regarding our complaints process can be found within our Comments, Complaints and Suggestions Leaflet  available from reception or by clicking on link below:-

Completed forms can be emailed to, keats.group@nhs.net - please add "Feedback" as a subject header.


Complaints 

In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can  escalate it with NHS England, with the support from the NHS Complaints Advocacy Service.  

Address: NHS England, PO Box 16728, Redditch, B97 9PT

Email:  england.contactus@nhs.net
Telephone: 0300 311 22 33 (this is charged as a local rate call)
Website:
www.england.nhs.uk

Can I get help and support with making my complaint?

Yes. If you require independent, confidential assistance with a complaint you can contact the Independent Complaints Advocacy Service (ICAS).

ICAS can provide you with support and advocacy and their contact details are:

Website: www.nhscomplaintsadvocacy.org

Email: nhscomplaints@voiceability.org


Telephone: 0300 330 5454
Textphone: 07860022939
Fax: 0330 088 3762



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